If you have received a phone that is connected to the Vodafone network, this page explains some of the features of the service and how to activate/de-activate them. Any information that is not dealt with here should be covered on the Vodafone website.

This is executed on the handset. Different handsets operate in slightly different ways so please refer to your handset manual for precise instructions. If you are asked for a PIN code the default is 0000. Please remember you will need to activate the PIN code request to take advantage of this feature.

To set this up dial 1211 followed by SEND

To deactivate it at any time dial 1210 followed by SEND

To retrieve your messages dial 121 at any time.

If your Voicemail is still not working then dial 100 followed by SEND and talk to the Vodafone operator who will help.

Key 1 for the main menu followed by 33 . Follow the voice prompts .N.B. To end and save recording key #

Suggested message "You have reached the mobile phone of (your name). I cannot take your call at the moment but please leave your name, number and time of call and I'll get back to you. Thank you."

Dial 121 followed by SEND , i.e. call your Voicemail.

Key 1 for the main menu then key 42 to access security settings. Then key 2 to set your security code.

There are two levels of security available:

Complete: (you will be prompted for your security code whether accessing messages from your mobile or remotely) key 32.

Standard: (you will be prompted for your security code only when accessing messages remotely) key 33.

To access your messages (whilst abroad or from a landline)...

Dial your personal mailbox number or dial your Vodafone telephone number followed by SEND When your hear your greeting press 9. You will then be asked to enter your voicemail PIN number (see above). Your messages will then be replayed.

Set up your Respond Plus greeting;
Dial 07663-700900, the operator will take your details and set up your greeting.

Divert your calls to Respond Plus;
Dial *122#

To cancel the divert to Respond Plus;
Dial #122#

Call Holding lets you switch between the calls. A soft beeping noise alerts you that someone else is trying to call while you are on the phone. On hearing the beep look at the display. Calling Line Identity will identify the name and/or number of who is calling. You then have three options: you can either end your current call which answers the second call automatically, or you can put your current call on hold while you answer the second call. If you choose not to take the second call, it will be transferred to your Voicemail Mailbox as usual.

Note: Privacy is maintained between the two calls at all times.

Instructions:
To activate Call Waiting dial *43# send.
To accept second call and disconnect first key 1 send.
To hold first call and accept second key 2 send.
To swap from one call to the other key 2 send.
To disconnect one call and reconnect the other key 1 send.
To cancel Call Waiting dial #43# send.

REMEMBER IF YOU STORE PHONE NUMBERS IN YOUR HANDSET USING THE '+' SIGN AND COUNTRY CODE FORMAT, YOU WILL GET THROUGH TO THOSE NUMBERS WHEN DIALLING FROM THE MEMORY WHETHER YOU ARE IN THE UK OR ABROAD.